Dr’s Alexander, Hastings, Nairn & Wilson

 

Newton Port Surgery,
Haddington,
East Lothian,
EH41 3NF

 

Tel no:

 01620 823 183

Fax no:

 01620 824 622

Health Visitors

01620 824519

District Nurses

0131 536 8460

 

Information on this website is for registered patients only and should not be used as a substitute for seeking advice from a GP.

Copyright Dr’s Alexander,Hastings, Nairn & Wilson  (2008-2010) | Website design www.iecomputing.co.uk

 

Dr's Alexander, Hastings,

Nairn & Wilson.

 

Practice Charter

 

We aim to provide high quality, personal care to our patients through, positive, supportive teamwork.

 

The care of your health is a partnership between yourself and the Primary Health Care Team.  The success of that partnership depends on an understanding of each other’s need and co-operation between us.

 

Our Commitment to You

 

• You will be greeted courteously.
• We will keep confidential records to which,  (subject to the   limitations of  the law), only you and those involved in your care have  access.
• We will involve you in your care, respect your confidentiality and when necessary, refer you for specialist treatment and   investigation.
• You have the right to see your medical records subject to the limitations of the law.
• You will be seen the same day if your problem is urgent.
• You will be seen by a named doctor whenever possible.
• You will be informed if there will be a delay of more than 30 minutes for your appointment.
• You will be given the result of any test or investigation as timeously as possible.
• Your repeat prescription will be ready for collection or at the chemist of your choice within 48 hours of your request.
• Your suggestions or comments about the services offered will be considered sympathetically and any complaint dealt with promptly.

 

Your commitment to Us

 

• Please treat all staff with the same respect—we are all just doing our job.
• Do not ask for information about anyone other than yourself.
• Tell us of any change of name, address or telephone number, so that our records are accurate.
• Only request an urgent appointment if it is appropriate.
• Home visits should only be requested if you are too ill to attend the surgery.  If in doubt, discuss it with out duty doctor please.
• Please remember to advise us if you are unable to attend as appointments are valuable and needed by others.
• Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency or someone needing more help than can be provided in a    standard length of consultation.
• Help us to help you by telling us a clearly as you can how you are feeling, it may help to write it down.  If you do not understand what your doctor / nurse asks or tells you, please say so.
• Please allow sufficient time for your consultants letter or the results of any tests to reach us.
• Use the tear off slip to request your repeat prescription whenever possible.  Please attend for review , when asked, before your next prescription is due.
• Do let us know whenever you feel we have not met our responsibility to you.
• We would, of course, be pleased to hear when you feel praise is due as well.